Refund and Return Policy

1. General Conditions As Bakkalköy, we prioritize customer satisfaction. If you are not satisfied with the products you have purchased, you can request a return or refund within the specified conditions.

2. Return Conditions

• The return request must be made within 14 days from the date of delivery of the order.
• The product to be returned must be in its original packaging, complete and unused.
• Returns are not accepted in certain categories such as food and hygiene products.
• The return period for damaged or incorrectly sent products is 30 days and the shipping costs will be covered by our company.

3. Return and Refund Process

• After your return request has been approved, we will process your return within 7 business days after we receive the product.
• Refunds will be made through the same channel according to the method of payment.
• For payments made by credit card, the repayment period may vary depending on the processing time of the bank.

4. Non-Returnable Products

• Expired products
• Discounted products sold during winter or summer season special campaigns
• Winter hygiene and food products (provided they have not been opened or used)

5. How to Request a Refund?

• To request a return, you can send an e-mail to musterihizmetleri@bakkalkoy.com or contact us at +90 XXX XXX XXX XX XX XX.
• After filling out the return form, you can ship the product with its original packaging to the specified address.

As Bakkalköy, we aim to provide quality service and safe shopping experience. Thank you for your understanding and cooperation!