{"id":9183,"date":"2025-02-13T16:14:48","date_gmt":"2025-02-13T13:14:48","guid":{"rendered":"https:\/\/www.bakkalkoy.com\/refund-and-return-policy\/"},"modified":"2026-01-08T10:41:58","modified_gmt":"2026-01-08T07:41:58","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/www.bakkalkoy.com\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><strong>Refund and Return Policy<\/strong><\/h1>\n\n<p><strong>1. General Conditions<\/strong> As Bakkalk\u00f6y, we prioritize customer satisfaction. If you are not satisfied with the products you have purchased, you can request a return or refund within the specified conditions. <\/p>\n\n<p><strong>2. Return Conditions<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>The return request must be made within 14 days from the date of delivery of the order.<\/li>\n\n\n\n<li>The product to be returned must be in its original packaging, complete and unused.<\/li>\n\n\n\n<li>Returns are not accepted in certain categories such as food and hygiene products.<\/li>\n\n\n\n<li>The return period for damaged or incorrectly sent products is 30 days and the shipping costs will be covered by our company.<\/li>\n<\/ul>\n\n<p><strong>3. Return and Refund Process<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>After your return request has been approved, we will process your return within 7 business days after we receive the product.<\/li>\n\n\n\n<li>Refunds will be made through the same channel according to the method of payment.<\/li>\n\n\n\n<li>For payments made by credit card, the repayment period may vary depending on the processing time of the bank.<\/li>\n<\/ul>\n\n<p><strong>4. Non-Returnable Products<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Expired products<\/li>\n\n\n\n<li>Discounted products sold during winter or summer season special campaigns<\/li>\n\n\n\n<li>Winter hygiene and food products (provided they have not been opened or used)<\/li>\n<\/ul>\n\n<p><strong>5. How to Request a Refund?<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>To request a return, you can send an e-mail to <a>musterihizmetleri@bakkalkoy.com<\/a> or contact us at +90 XXX XXX XXX XX XX XX.<\/li>\n\n\n\n<li>After filling out the return form, you can ship the product with its original packaging to the specified address.<\/li>\n<\/ul>\n\n<p>As Bakkalk\u00f6y, we aim to provide quality service and safe shopping experience. Thank you for your understanding and cooperation! <\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Return Policy 1. General Conditions As Bakkalk\u00f6y, we prioritize customer satisfaction. If you are not satisfied with the products you have purchased, you can request a return or refund within the specified conditions. 2. Return Conditions 3. Return and Refund Process 4. Non-Returnable Products 5. How to Request a Refund? As Bakkalk\u00f6y, we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9183","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bakkalkoy.com\/en\/wp-json\/wp\/v2\/pages\/9183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bakkalkoy.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bakkalkoy.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bakkalkoy.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bakkalkoy.com\/en\/wp-json\/wp\/v2\/comments?post=9183"}],"version-history":[{"count":1,"href":"https:\/\/www.bakkalkoy.com\/en\/wp-json\/wp\/v2\/pages\/9183\/revisions"}],"predecessor-version":[{"id":9184,"href":"https:\/\/www.bakkalkoy.com\/en\/wp-json\/wp\/v2\/pages\/9183\/revisions\/9184"}],"wp:attachment":[{"href":"https:\/\/www.bakkalkoy.com\/en\/wp-json\/wp\/v2\/media?parent=9183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}